We Love Our Patients — and We Want Them To Love the Care They Receive!
Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers, and that each patient gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting, making our patients happy is what we’re here for. This is where we collect and feature testimonials from our valued patients, so feel free to share your story to help others gain the confidence to start their journey to better hearing!
I can't say enough good things about the Center for Audiology Services staff! To a person, they are warm, welcoming, and professional. Dr. Grinstead is an excellent communicator and her kindness and empathy immediately put you at ease. Hearing aids changed my life, and I am forever grateful for her advice, expertise, patience, and support. Dr. Grinstead's team is amazing, too. Whether it's as needed hearing aid maintenance (Jenny is the absolute best -- and always so fun to chat with!) or scheduling and inquiries (always easy and accommodating -- thank you, Stacy & Alyssa!), every interaction is friendly and positive. I feel lucky to have found Center for Audiology Services. If you're struggling with hearing loss, reach out to them to today -- you'll be glad you did!
My husband saw Dr. Laura Grinstead.. To say she is wonderful is putting it mildly. She listened, without rushing you to get through, and she truly LISTENED to our concerns. She explained about his hearing loss, explained about hearing aids we were purchasing. Had follow-up appointment with her, she then explained to my husband why the aids should be worn consistently, which he wasn't doing at that time. She told us repeatedly, if we had any problems or questions to call her immediately. We were NEVER pressured to purchase the most expensive aids, she explained benefits of them all. She is caring, empathetic, and she truly wants what is best for her patients. The office staff is just as wonderful as the doctors are. Stacie at front desk is a sweetheart. She even directed us to office on cell, when I got lost. The waiting room and drs. offices are the cleanest of any drs. offices I have ever been in. You have time to use the aids (2 months) if you are not satisfied with them, you can return them. I recommend this practice with my whole heart, I don't think you could find better anywhere. In this day and age to find a practice that cares about their patients like this one does is rare. If I could give them 10 stars I would.
Took my mother to a different office for hearing aids. They were not too thorough and we must of made 15 trips back and forth and it still wasn’t right. We felt like a number and was rushed. We were recommended to come here and glad we did! Janet is so professional and caring. She takes her time, is thorough and did so much more than the other office did. We haven’t even gotten them adjusted yet but can easily tell we are sticking with Janet because of the quality of service. She’s already hearing much better than before. It was a long struggle but glad we made the change. They are also great with covid protocol. Thank you so much for taking care of my mom.
I have been blown away by the service at this location. When I started to notice a mild hearing loss at higher frequencies I did a lot of research (Doctor Cliff, AuD - YouTube). I found that Real Ear Measures were the gold standard for fitting hearing aides to the prescription. I started calling Audiologist offices close to my home and this one recognized REM as a gold standard in calibrating hearing aides. I went for my hearing test which confirmed a mild hearing loss. Dr. Janel Briggs was excellent at explaining what all the testing results meant and answering my many questions. I like to get copies of all test results and here it was not a problem at all. I ordered a pair of Phonak Audéo Marvel R M90s. After the initial fitting I had an issue with "static" when streaming bluetooth music to one of the hearing aides. One of the RICs also needed slight adjustment. Dr. Briggs called Phonak and discussed ahead of my second fitting and corrected both issues while I was there. I am still in the 60 day trial window, but very happy with my hearing aids and extremely satisfied with the Center for Audiology Services.
Although I have primarily been seen by Dr. Briggs, I have been greeted by Dr. Janet Westlund and always interact with Stacy Wambold.
I highly recommend this office to anyone as there is an atmosphere of cooperation among all the Doctors and staff. Their goal is to foster "patients for life" and based on my first three appointments they have won me over.
I can’t say enough good things about the Center of Audiology. They give you the time you need to have all your questions answered. They go above and beyond related to Covid guidelines. The staff is very friendly and accommodating. Best of all, they are very knowledgeable about hearing loss so my hearing aids were programmed right the first time. If you’re trying to decide where to go and it’s a choice of two places, please try Center of Audiology first. You will not be disappointed.
I love my new hearing aids — and the Center for Audiology Services! Walk through the door and you are always warmly welcomed and the owner Dr. Janet makes certain to greet clients. Audiologist Debbie tested my hearing, clearly explained my loss, and was sensitive to the cost factor. It was only when I selected a price level that she suggested a brand for my needs. I quickly had my hearing aids and was astonished at the sounds I had been missing. The Center provides excellent follow-up support — I am a client for life!
This is long overdue, but I wanted to express my sincere gratitude for how much you've done for me over the years. From hearing tests and hearing aid recommendations, to going out of your way to ensure that I had a working hearing aid that made me comfortable. You are a true professional who really cares for your patients! I look forward to continuing our relationship for many more years to come. Hats off to you!
Joe & Barb
Dear Dr. Janet,
THANK YOU so much for all that you have done for us. The hearing aids have been phenomenal, and we really appreciate ALL of your help with the entire process. So please take the time to enjoy this little basket of goodies. We appreciate your service so much!
Carol V. of Pen Argyl, PA
I love my hearing aids! Janet is so personable, she's a real people person. I feel so comfortable with her! I am hearing so well now. My grandchildren were the real test, and I hear their little voices now. Thank you for helping me get my active lifestyle back again!
The new hearing aids are wonderful to me. I can hear things that I haven’t heard in a long time. They are so comfortable, I don’t even know they are in my ears! I feel like I am part of a group when at a party or at church. I am so happy! Thank you, Janet.
Dr. Paul Schlueter
To whom it may concern:
I had tried for several years to deny my need for a hearing aid, usually claiming that others spoke too softly and that TV and radio were turned down too low, even though, at age 78, I realized that my hearing wasn't as good as in my earlier years. I had had periodic hearing examinations, and these corroborated my diminished hearing ability, so I knew that I finally had to pay attention. I had also delayed seriously considering getting a hearing aid because I felt the technology wasn't sufficiently advanced, and, even more important, I was and remain convinced that hearing aid costs are unfairly omitted from most insurance plans; after all, who ever chose to have a hearing aid for cosmetic reasons? They are clearly and exclusively a therapeutic device to help the hearing-impaired.
But after saying all this for some years, I finally decided to do something about my hearing loss. Of course, I had the same options anyone reading this testimonial does, ranging from department stores to hearing aid shops to licensed practitioners to physicians, but I wanted the best qualified person to provide my specific hearing therapy without this being either a high-pressure sales pitch from highly-advertised mass-market dealers, at one extreme, or, at the other, a profitable conflict of interest situation similar to that of an ophthalmologist who just happens to have an optical practice conveniently located in his or her office.
After consultation with friends who wore hearing aids as well as physicians whom I knew and trusted, I selected Janet Westlund, who was uniformly praised highly and who has a Doctor of Audiology degree, a specialized degree qualifying her to deal exclusively with hearing problems. At our initial appointment, after diagnosing my needs based on a thorough hearing examination, she discussed my various options, explaining the advantages and costs of each and allowing my wife and me to make an educated choice. I have had no reservations or qualifications about my decision to consult with Dr. Westlund, for she does one thing and one thing only, diagnosing and fitting hearing aids, and she has been doing this for some 30 years to uniformly high praise. Dr. Westlund accurately determined what I needed for my hearing loss, and she is always available for follow-up service, adjustment, and advice.
My only regret is that I didn't get a hearing aid several years earlier, for this would have enhanced my life and the lives of those who had to listen constantly to my complaints about volume! I have now had my specially programmed hearing aid for several months, and it has made a world of difference. One needs only to see the smile on my wife's face to realize that today's hearing aid technology is effective and that my hearing aid is as important a normal part of my daily life as my glasses. I would be happy to talk to anyone who reads this testimonial about my experience with Dr. Westlund.
I suffered with hearing loss for a long time. With my new hearing aids, I can now hear my grandchildren beautifully! They're so happy I can finally hear them. And I'm a happier person now. I think people used to feel I was antisocial, but I just couldn't hear. Now everyone realizes I am a very social person! Thank you so much for helping to improve my lifestyle.
Thank you so much for recommending the new hearing aids for my husband, Don. It was so nice to be able to talk to him, saying it only once, and he could hear me when he came home. This was the best Christmas gift we could have gotten. He can hear, and I don’t have the frustration.
Dear Dr. Janet,
We’re extremely happy with my husband’s hearing aids. Life is so much more enjoyable now that I don’t have to repeat everything I say. Thank you Janet!